Great service means happy customersat Mercedes-Benz Ottawa Downtown.
Your opinions on
I traded in my Mustang for a GLC 43 AMG at Mercedes-Benz Ottawa Downtown and had a great experience. Masaki and Ryan were fair and straightforward with the trade-in process, and Ming was excellent to deal with—honest, responsive, and easy to work with. Jiahao made the financing simple and clear, and Talya did a great job walking me through the AMG features on delivery. Overall, a smooth and professional experience. Highly recommend this team.
On Monday I purchased my second SUV from Mercedes Ottawa Downtown. As usual I received incredible service.
Elias El Fallah, my sales consultant was excellent. He had a positive attitude, listened to what I was looking for and made me feel respected…great asset !! Elias was very patient and always took the time to check out the various options I was thinking of buying.
I also wanted to give a big thank you to Jiahao Zhang, finance manager for his help, great experience !!!
Furthermore I wanted to also give big thanks to Talya Bouchard, Dealership product specialist. I really appreciated her expertise, taking her time going through the numerous details and technology that comes with my new GLA. Her knowledge and patience, answering my numerous questions was really appreciated.
I had a great experience purchasing my car from Mercedes-Benz Downtown Ottawa! The salesperson, Elias El Fallah, was very professional and patient. His genuine willingness to help and address my questions made the entire process smooth and stress-free. Jackie was also excellent in walking me through the financial aspects of the transaction, and Talya ensured that my car was set up the way I wanted and that I had a good understanding of all the car's features and options. Excellent Customer Service by all three!
Today, I purchased my 2nd GLE450, traded in a 2020 for a 2025. Looked at other Brands, but MB won me over! The Team at Ottawa Downtown have always treated me Honestly & Fair.
The Service Team have been outstanding, and that is what we all are looking for in the Automotive Industry. I had done my Homework and had, what I thought was a reasonable number in mind. The Sales Guys got there, well within a couple of dollars.
All in all a very good experience.
I do highly recommend, purchasing the Pre-Paid Maintenance Package. From my experience, well worth the money!
After all of this, I sat with Dealership Product Specialist, Talya Bouchard. She went over the finer details of the vehicle, that I thought I already knew. Who said Old Dogs can't learn new tricks. Now my vehicle reminds me how Wonderful my Wife is when I start the car.
Thanks Again!
A Great Team to deal with, give them a try next time you are looking for Solid, well Engineered Vehicle.
I had an amazing experience purchasing my car at this Mercedes-Benz dealership! Ming, the salesperson, was incredibly professional and attentive, answering all my questions thoroughly. Jiahao, the finance manager, was efficient and patient throughout the financing process. Additionally, Talya, the delivery specialist, handed over the vehicle with great care and explained everything clearly. I’m grateful to the entire team and highly recommend this dealership to others!
