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  • Mercedes-Benz Ottawa Downtown

    Address new window 1110 St Laurent Blvd, Ottawa, Ontario, K1K 3B6
    General: 1-855-753-9129
    New vehicles: 1-855-753-9127
    Pre-owned vehicles: 1-855-753-9128
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Mercedes-Benz Ottawa Downtown Logo
Ottawa Downtown
General: 1-855-753-9129
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Address new window 1110 St Laurent Blvd, Ottawa, Ontario, K1K 3B6
New vehicles: 1-855-753-9127
Pre-owned vehicles: 1-855-753-9128
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Ottawa Downtown
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Ottawa Downtown
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Home > Customer Reviews

Great service means happy customersat Mercedes-Benz Ottawa Downtown.

Your opinions on
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5
Nada Alghazali
I had a great experience with Mercedes-Benz. From the very start of the process, Duleep did a great job facilitating the sale and Ryan was amazing finalizing all the details and the final purchase. The dealership is large and inviting with many models on site, the staff is very helpful and knowledgeable. On the day of delivery my car was presented in a unique and personalized way that made it feel special. Talya made sure to make the experience memorable and took a lot of time explaining the features and details of my new car. She then followed up via email to ensure all is well. I felt very well taken care of. I highly recommend this dealership where you will receive service that matches the quality of the Mercedes brand.
5
Zak ElMouta
I had a fantastic experience at Mercedes-Benz in Saint Laurent! Jacky (Jiahao) provided exceptional support throughout the entire car-buying process. He was patient, knowledgeable, and genuinely committed to helping me make a confident decision. His outstanding customer service made me feel truly valued and ensured the entire experience was smooth and enjoyable from beginning to end. Talya was equally helpful. She took the time to walk me through all the features of my new car with clarity and care. Her thoroughness and professionalism stood out, as she made sure I understood every detail and patiently answered even the smallest of questions.
5
Dianne Huber
I had a great experience buying my C300! I love the car and the process was made so easy. Ming, the salesperson, had the car ready for me to see when I arrived and made the entire purchasing process smooth. When I picked up the car, Talya introduced me to all the functions in the car. She made it very easy for me to understand. Thanks to both Ming and Talya
5
Lily Tabesh
I had an amazing experience at Mercedes-Benz in Saint Laurent ! Ryan was incredibly helpful throughout the entire process of picking out my car. He was patient, knowledgeable, and made sure I felt confident in my choice. His customer service was top-notch, truly made me feel like a priority and made the experience smooth and enjoyable from start to finish. Ali was also very helpful , who took the time to walk me through all the features of my new car. He was thorough, clear, and made sure I understood everything, even answering the smallest questions with care and professionalism. The entire staff at Mercedes-Benz Saint Laurent was welcoming and supportive. You can tell they genuinely care about their customers. Highly recommend visiting them if you're in the market for a new vehicle!
5
Paul Etienne Laliberté-Tipple
My experience with Mercedes-Benz Downtown (Ottawa) was very positive. My adventure to purchase a car started with Duleep and Guan. Both are very easy to speak to, have good taste and offer solid suggestions. They have been patient with me as well as I did a factory order, and changed a few items here and there even after I initially put down my order (it was significant, I changed the colour of the leather seats and dash, and it was not a problem at all). I also dealt with Holli who was very helpful with the financing, and took care of everything with ease and professionalism. Finally, whilst the wait was about 6 months, it was well worth it in the end. My car was actually even nicer in reality than what I had expected in my mind. Ali walked through features with me and helped with some questions I had, and followed up with an email offering to sit down with me again to explore features in the car if I felt the need. This is a very well run dealership; you walk in and they are always quick to offer assistance or guide you through the lineup if you have queries. When you purchase a vehicle, they are also well coordinated and organized which helps clients immensely as buying expensive cars can at time be nerve wracking, given all the paperwork, the large bank transaction, etc. They make it a very enjoyable and they ensure that you are familiar with the product before you hit the road. If you are in the market for a luxury car, I would suggest that you visit this dealership and speak to the staff; they are kind, humorous, knowledgeable and engaging.
David Wilson

What can I say about this dealership? Absolutely amazing.

What can I say about this dealership? Absolutely amazing. My wife asked me to price out a 2022 GLC 300 Coupe for her. Not only did we buy it, I also picked up a GLC 43 AMG for myself. Atdhe Sadiku was our representative and delivery specialist who made this whole experience worthwhile and fun. He took ample time to ensure we understood every single feature and made sure I always had a fresh coffee in hand. Fair trade-in prices for our vehicles and great pricing on our new ones. We Absolutely love our new Mercedes SUVs. The whole team including Atdhe, Leah, Holli and Jiahao are to be commended for a great vehicle buying experience. 5 stars all the way. Thanks guys!

Ray S.

Excellent Team

"This is the second time my wife took a lease at Mercedes Benz Ottawa (Ogilvie Mercedes Benz). Excellent team of dealership professionals. Let's start withe the sales guy, Jiahao Zhang. He came with us during the test drive of 2 cars, a GLB 250 and GLC 300, shows us the most notable features and he drove us to areas with rough roads to show how well the vehicles can take it. Then he lets me drive the cars. Never had that experience before in test driving a vehicle - that's what I call a real professional. During the nogotiation phase, he did his best to get the best price we want. Jiahao also replies right away to emails, provides me everything I need from quotes and questions - that he even replies on weekends, and follows up regularly via phone calls. That is customer service at it's best. As well, Leah Massih - the Financial Services Manager was very accomodating and professional and we have a pleasant time with her. The showrooms were really impressive too and everybody were friendly. During the delivery day, my wife's 2021 GLC 300 was neatly covered and with a giant red ribbon - with my wife's name on it. Was really impressed. They really make you feel important. I have attached a picture on how my wife's car looks like during delivery. And it was Jiahao himself who acted as the delivery specialist (even if it is not his job) to show us the operation and features of my wife's brand new car during pickup. I first met Jiahao as a delivery specialist when I took my BMW 330i at another dealership 3 years ago and I was already impressed by his work at that time. Now he does both jobs as sales person and delivery specialist just for us. What more could you ask for? More power to OMB and keep up the good work!"

David Lau

Great Customer Experience

I have been a customer of Mercedes-Benz Ottawa Downtown ever since its previous name Mercedes-Benz Ogilvie for almost 20 years. I had purchased three vehicles there and continued have them serviced there ever since. The sale, service and parts consultants there are always most pleasant to deal with, and not the least also the courtesy ride service as well. I recently purchased my fourth vehicle there. The sale consultant Mr Zarjan and Ms Leah and the service team there continue making this another most pleasant experience.

Abdelhadi Belangour

What a great experiance

Zarjan is the guy too see. What a great team.

William Davis

Thank you

Thank you Frankie and Leah for all your help. Thank you Torrence for spending time setting up our new GLE.

Dr. Ofokansi

2020 E63s excellent experience

Thank you to Eli and the great team at Mercedes downtown. What an easy and carefree experience.

Terrence Ouderkirk

Thank you Elias and Torrence

Thank you

Mit Shah

Smooth buying experience

Thank you Ryan for all your help buying our 2018 Honda Accord. Everything went so smooth, very impressed

Sam Conan

Top level sales team

Wow.... Frankie thank you for everything. What a pleasure, so happy about my 2019 E53 coupe. What a trade up from my cla

Keith Tanner

Thank you Mercedes downtown

Stand out sales team. Very helpful from start to finish.

Steven West

2014 GLK250

The best GLK250 I have ever seen. Zee you were great help, thank you.

Pierre

Great service

Awesome and friendly dealership

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New Lineup

  • New Vehicles
  • 2025 AMG GT Coupe 2-door
  • 2025 C-Class Sedan
  • 2025 CLA
  • 2025 E-Class Sedan
  • 2025 EQS SUV
  • 2025 G-Class
  • 2025 GLA
  • 2025 GLB
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  • 2025 GLC Coupe
  • 2025 GLE
  • 2025 GLE Coupe
  • 2025 GLE PHEV
  • 2025 Mercedes-Maybach S-Class
  • 2025 S-Class Sedan

Business Hours

Parts
Service
Sales
Monday 7:30AM  to  5:00PM
Tuesday 7:30AM  to  5:00PM
Wednesday 7:30AM  to  5:00PM
Thursday 7:30AM  to  5:00PM
Friday 7:30AM  to  5:00PM
Saturday 9:00AM  to  1:00PM
Sunday Closed
Monday 7:00AM  to  5:00PM
Tuesday 7:00AM  to  5:00PM
Wednesday 7:00AM  to  5:00PM
Thursday 7:00AM  to  5:00PM
Friday 7:00AM  to  5:00PM
Saturday 9:00AM  to  1:00PM
Sunday Closed
Monday 9:00AM  to  7:00PM
Tuesday 9:00AM  to  7:00PM
Wednesday 9:00AM  to  7:00PM
Thursday 9:00AM  to  7:00PM
Friday 9:00AM  to  6:00PM
Saturday 9:00AM  to  5:00PM
Sunday Closed

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Mercedes-Benz Ottawa Downtown

Address new window 1110 St Laurent Blvd, Ottawa, Ontario, K1K 3B6

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