Great service means happy customersat Mercedes-Benz Ottawa Downtown.
Your opinions on
I had a fantastic experience at Mercedes-Benz in Saint Laurent! Jacky (Jiahao) provided exceptional support throughout the entire car-buying process. He was patient, knowledgeable, and genuinely committed to helping me make a confident decision. His outstanding customer service made me feel truly valued and ensured the entire experience was smooth and enjoyable from beginning to end.
Talya was equally helpful. She took the time to walk me through all the features of my new car with clarity and care. Her thoroughness and professionalism stood out, as she made sure I understood every detail and patiently answered even the smallest of questions.
I had a great experience with Mercedes-Benz. From the very start of the process, Duleep did a great job facilitating the sale and Ryan was amazing finalizing all the details and the final purchase.
The dealership is large and inviting with many models on site, the staff is very helpful and knowledgeable.
On the day of delivery my car was presented in a unique and personalized way that made it feel special. Talya made sure to make the experience memorable and took a lot of time explaining the features and details of my new car. She then followed up via email to ensure all is well. I felt very well taken care of.
I highly recommend this dealership where you will receive service that matches the quality of the Mercedes brand.
We were helped today by a very kind man in the service department. We needed a new wheel lock for our tires and weren’t sure which one we needed. He went above and beyond to figure it out and made the whole process so smooth. He was incredibly personable, knowledgeable, and kind to our family. Thank you so much for your outstanding service — it truly meant a lot to us!
I had an amazing experience at Mercedes-Benz in Saint Laurent ! Ryan was incredibly helpful throughout the entire process of picking out my car. He was patient, knowledgeable, and made sure I felt confident in my choice. His customer service was top-notch, truly made me feel like a priority and made the experience smooth and enjoyable from start to finish.
Ali was also very helpful , who took the time to walk me through all the features of my new car. He was thorough, clear, and made sure I understood everything, even answering the smallest questions with care and professionalism.
The entire staff at Mercedes-Benz Saint Laurent was welcoming and supportive. You can tell they genuinely care about their customers. Highly recommend visiting them if you're in the market for a new vehicle!
My experience with Mercedes-Benz Downtown (Ottawa) was very positive.
My adventure to purchase a car started with Duleep and Guan. Both are very easy to speak to, have good taste and offer solid suggestions. They have been patient with me as well as I did a factory order, and changed a few items here and there even after I initially put down my order (it was significant, I changed the colour of the leather seats and dash, and it was not a problem at all).
I also dealt with Holli who was very helpful with the financing, and took care of everything with ease and professionalism.
Finally, whilst the wait was about 6 months, it was well worth it in the end. My car was actually even nicer in reality than what I had expected in my mind. Ali walked through features with me and helped with some questions I had, and followed up with an email offering to sit down with me again to explore features in the car if I felt the need.
This is a very well run dealership; you walk in and they are always quick to offer assistance or guide you through the lineup if you have queries. When you purchase a vehicle, they are also well coordinated and organized which helps clients immensely as buying expensive cars can at time be nerve wracking, given all the paperwork, the large bank transaction, etc. They make it a very enjoyable and they ensure that you are familiar with the product before you hit the road.
If you are in the market for a luxury car, I would suggest that you visit this dealership and speak to the staff; they are kind, humorous, knowledgeable and engaging.
