Great service means happy customersat Mercedes-Benz Ottawa Downtown.
Your opinions on
I traded in my Mustang for a GLC 43 AMG at Mercedes-Benz Ottawa Downtown and had a great experience. Masaki and Ryan were fair and straightforward with the trade-in process, and Ming was excellent to deal with—honest, responsive, and easy to work with. Jiahao made the financing simple and clear, and Talya did a great job walking me through the AMG features on delivery. Overall, a smooth and professional experience. Highly recommend this team.
Had a great experience working with Ming, Jackie and Talya to purchase my new AMG GLC43. They were all very professional, responsive, pleasant to deal with and knowledgeable. They worked well as a team to make the purchase and delivery as seamless as possible. Talya took her time explaining and demonstrating the wonderful features of my new car and answered all questions.
I’ll be back in a few years for another!
On Monday I purchased my second SUV from Mercedes Ottawa Downtown. As usual I received incredible service.
Elias El Fallah, my sales consultant was excellent. He had a positive attitude, listened to what I was looking for and made me feel respected…great asset !! Elias was very patient and always took the time to check out the various options I was thinking of buying.
I also wanted to give a big thank you to Jiahao Zhang, finance manager for his help, great experience !!!
Furthermore I wanted to also give big thanks to Talya Bouchard, Dealership product specialist. I really appreciated her expertise, taking her time going through the numerous details and technology that comes with my new GLA. Her knowledge and patience, answering my numerous questions was really appreciated.
I’m a repeat customer and recently had another great experience buying a new 2026 GLA250 at Ogilvie Motors Mercedes Benz Downtown. Zarjan and Guan provided excellent trade-in value for our 2021 GLC300 and a fair price for the new GLA250. Jiahao and Masaki were friendly and welcoming throughout the process, and Talya explained all the car’s features upon delivery.
Keith in the parts department helped us order and replace the factory tires with All Weather tires. Overall, the entire team provided exceptional customer service, and I highly recommend Ogilvie Motors Mercedes Benz Downtown.
I had a great experience purchasing my car from Mercedes-Benz Downtown Ottawa! The salesperson, Elias El Fallah, was very professional and patient. His genuine willingness to help and address my questions made the entire process smooth and stress-free. Jackie was also excellent in walking me through the financial aspects of the transaction, and Talya ensured that my car was set up the way I wanted and that I had a good understanding of all the car's features and options. Excellent Customer Service by all three!
