Great service means happy customersat Mercedes-Benz Ottawa Downtown.
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Admittedly, our expectations were high when purchasing our first Mercedes — and the team at Mercedes-Benz Ottawa Downtown exceeded them at every step.
From the moment we walked into the dealership, our bilingual sales consultant, Jacob Wilson, delivered truly exceptional service. He struck the perfect balance of professionalism and expertise, all without any pressure. Jacob found the ideal vehicle for our needs and made the entire buying experience an absolute pleasure. The Sales Manager, Ryan Prince, responded promptly to our many calls and emails, seamlessly handled the end of our Subaru lease, and was nothing but kind and supportive throughout the process. Thanks to both of them, our Mercedes purchase experience was nothing short of outstanding.
We are also grateful to Masaki Ida, Sales Manager, who guided us through the purchase details and options with remarkable patience and care. And special recognition goes to Talya Bouchard, the dealership’s product specialist, who generously shared her knowledge and walked us through the vehicle’s technical features with clarity and enthusiasm.
The only downside to being treated like gold is that we can’t imagine going anywhere else for our next vehicle!
I had an excellent experience with Devin Nurse at Mercedes Downtown Collision Center. From start to finish, he truly went above and beyond. Devin quickly got me a clear and accurate estimate, helped secure the parts earlier than expected, and scheduled my car at the earliest possible time.
What really stood out was his communication, consistent, clear, and professional throughout the entire process. On top of that, my car was returned to me cleaned and looking brand new. The repair itself was completed in less than 24 hours, which exceeded my expectations.
Exceptional service, efficiency, and attention to detail. Highly recommend Devin and the entire team.
I traded in my Mustang for a GLC 43 AMG at Mercedes-Benz Ottawa Downtown and had a great experience. Masaki and Ryan were fair and straightforward with the trade-in process, and Ming was excellent to deal with—honest, responsive, and easy to work with. Jiahao made the financing simple and clear, and Talya did a great job walking me through the AMG features on delivery. Overall, a smooth and professional experience. Highly recommend this team.
From the moment we walked in to inquire about a vehicle to Talya Bouchard explaining in detail everything about our new purchase was amazing. Thank you Talya and Zarjan for all your help. You made it a really good experience for us. Thanks Talya for going over everything about the car with us.
Just bought my first Mercedes. The service was amazing everyone worked as a team. Great customer service. We first dealt with Naomi, truly an amazing sales rep. Communication was great and we got an amazing deal. I highly recommend her to anyone thinking of purchasing a car. Next was the finance, we dealt with Jiaho. He was absolutely amazing the process could not have been any smoother, he was so sweet and nice. Next step was the delivery specialist. Tayla was amazing best way to close off the sale. She was down to earth and very informative of all the features. Thank you to the team and you will absolutely have a repeat customer!
